Privacy policy and use of cookies

Privacy policy

Aware of the importance of ensuring the confidentiality of Data, the Docoon company (hereinafter "Docoon") makes strong commitments to the protection of personal data and for compliance with regulations and in particular the General Data Protection Regulation 2016/679 ("RGPD") and the amended Data Protection Act n°78-17.

Thus, the purpose of this privacy policy (hereinafter " Privacy Policy " or "Policy") is to explain how Docoon collects, processes and protects your Personal Data.

This Privacy Policy may change according to the legal and regulatory context and the doctrine of the Commission Nationale de l'Informatique et des Libertés ("CNIL", www.cnil.fr), in France.

Who we are

Docoon, registered with the Paris Trade and Companies Register under number 338 698 384 and headquartered at 81, rue Réaumur 75002 Paris, is a company specializing in document dematerialization (invoices, contracts, pay slips) and electronic transport (transmission and reception) of fax, email, SMS, voice and mail messages.

Docoon is responsible for the processing carried out by the docoon.com website (hereinafter the "Site").

What data do we process?

When using the Site, certain personal data (the "Data") concerning the user (the "User") may be collected. Docoon takes care to collect and process only Data that is strictly necessary for the purposes set out below.

Personal data is any information that allows you to be identified as a natural person or to be recognized, directly or indirectly. Examples include: surname, first name, date of birth, gender, postal address, e-mail address, computer IP address, browsing history, purchase history, telephone number, payment card number, photo, videos, comments indicating your contact details, personal and confidential login and password, etc.

The Data collected is the Data you communicate to us when you use the Site, in particular when you contact us. This includes your identification, contact, browsing and connection data.

Why do we process data?

The data processing carried out by Docoon via the Site is used for explicit, legitimate and specific purposes.

Data is processed mainly for the following purposes:

• Respond to your contact and demonstration requests;
• Respond to your support requests and queries;
• Hosting your data ;
• Improve our services and functionalities;
• Guarantee the exercise of your rights under the RGPD;
• Measuring the Site's audience;
• Management of your personal account, enabling you to identify yourself and access the services and platforms managed by Docoon;
• Communicate offers concerning our services.
• The operation of the website, via cookies and other tracers

The processing of your Data is based on (i) Docoon's legitimate interest in responding to any request from you and offering quality services (ii) on the general conditions of use for the provision of the service (iii) your consent.

With whom may we share your data?

Docoon only communicates Data to authorized and specified recipients. These recipients include the following:

• Docoon's internal departments in charge of this processing;
• Doccon's technical service providers;
• member companies of the Docoon group.

In certain cases provided for by law, your Data may be transmitted to third parties legally entitled to access it upon specific request: judicial authority, administrative authority, etc.

Your Data may be transferred outside the European Union, within the Docoon Group and authorized service providers. If you would like to know more about the appropriate safeguards in place in this respect, please contact us!

How long can we keep your data?

Docoon only keeps your Data for as long as is necessary for the operations for which they were collected and in compliance with current legislation, in particular in accordance with applicable legal requirements.

For example:

• Docoon retains your data relating to your requests to exercise rights provided for by the RGPD for the time required to process the request increased by one year and six years for the right to object in application in application of limitation periods.
• Docoon retains your data relating to a request for the time required to process the request, plus the applicable legal time limit.

What are your rights regarding your data?

You have, at any time and within the limits of the Regulations, the right to ask Docoon for access to, rectification or deletion of your data, the right to limit its processing, the right to object to such processing, as well as the right to request the portability of Data. Where processing is based on your consent, you have the right to withdraw it at any time. You also have the right to define directives concerning the fate of your Data after your death.

If you wish to exercise these rights, please contact dpo@docoon.com. If we have any doubts about your identity, we may ask you for proof of identity.

If, after contacting us, you feel that your rights have not been respected, you may submit a complaint to the CNIL (Commission Nationale de l'Informatique et des Libertés).

How do we use cookies?

When you browse the Site, cookies may be installed on your terminal by Docoon. Cookies are small files stored temporarily on your computer's hard drive.

As soon as you log on to the Site, you will be informed of the deposit of these cookies via a "cookies banner".

Strictly technical cookies are necessary for the operation of the Site. They are always placed and do not require your consent.

Other cookies are only placed on your terminal if you have given your consent. These are audience measurement cookies (analytics) used to measure the audience for the services offered on the Site and thus improve the quality of the Site. You may withdraw your consent at any time. If you wish to modify or withdraw your consent, or obtain further information, click on the "Cookie management" button at the bottom left of your screen.

Cookies have a lifespan of 13 months, and cookies used to retain your consent are kept for 6 months. Personal data collected from cookies is kept for a maximum of 25 months.

The data collected from cookies is processed in accordance with regulations.