A single platform for distributing your communications
Message management—from composition to delivery—is crucial for a reliable customer experience. Docoon allows you to integrate native MULTI-CHANNEL communication into your software, websites, and business applications.
Docoon offers a MULTICHANNEL platform capable of delivering transactional messages, critical alerts and feeds, certified messages, and managing communication campaigns across all distribution channels, including email.
Docoon positions itself as the specialist in sensitive and transactional data flows.
text message
Email
Voice message
Fax
Postal mail
PushappMULTI-CHANNEL communication
What is a transactional message?
Confirmations (registration, order, purchase, payment), notifications (shipping, delivery, appointments), welcome messages, authentication & passwords... These messages mark the stages of the customer relationship and reinforce the image of reliability and responsiveness. By choosing Docoon, companies are ensuring they have a partner committed to securing their messages.
What is critical alert and feed management?
Many alerts require, as part of risk prevention, the dissemination of messages to the population or a list of recipients.
These are "sensitive" messages such as health alerts, weather alerts, personal safety alerts, IT maintenance alerts, terrorist attack alerts, food recalls, etc.
When an incident occurs, these messages must enable recipients to be contacted via multiple channels in the shortest possible time, with the assurance of maximum reachability.
What is campaign management?
Campaign management plays a key role in the implementation of marketing and customer engagement strategies. It involves using a solution that enables the rapid distribution of advertisements and messages in the context of promotional campaigns, newsletters, invitations, etc.
Faced with a multitude of channels, companies must adopt a MULTI-CHANNEL approach to orchestrate the distribution of messages in order to generate consistent and effective communication and deliver the right message, at the right time, on the right channel.
Features
Orchestration, scripting, and prioritization
Multi-channel router and scenario engine to manage your large-scale exchanges.
Multi-channel distribution
6 channels available; individual and bulk shipments according to your needs.
Screenwriting
Orchestration and scripting of conversations
Priorities
Essentially, freeing up capacity at the entrance of a priority flow.
Customization
Customization variables, optimization of recipients included.
Interactivity
GDPR-compliant response management, opt-out, and unsubscription.
Orchestration
Chain channels and steps; intelligent fallback if a channel fails.
Features
Deliverability & observability cockpit
Reliable traceability, comprehensive statistics, continuous monitoring.
Statistics & KPIs
Analysis by campaign and message; continuous performance improvement.
Traceability
Audit trail and detailed reports for each broadcast and interaction.
Maximized deliverability
ISP/operator management, routing rules, and 24/7/365 monitoring.
Compliance
Security, GDPR & high availability
The Docoon MULTICHANNEL communication platform delivers all messages while maximizing their deliverability through continuous monitoring and technical oversight of all best practices in terms of security, confidentiality, and deliverability.
Processing & hosting 100% in France — ISO 9001 & 27001
Availability >99.9%, redundant infrastructure monitored 24/7/365
GDPR compliance, native management of unsubscriptions/opt-outs
Features
Key use cases
The immediacy of transactional messages now plays a key role in customer satisfaction. When personalized, they are an ideal tool for responsive communication.
Onboarding & welcome
Order/payment (confirmations)
Shipping / delivery / appointment
MFA / authentication / password
Useful reminders (service/quality)
Our solutions
Our digitization platforms
Modular solutions to meet all your digital transformation challenges.
Access & interfaces
REST/SOAP APIs, Web, MailtoSMS — simple integration for your business applications.
Test environment
Simulate your scenarios and validate your processes before going live.
Documentation
Updated online documentation; compatibility with PHP, Java, ASP, C++, Ruby, WinDev, etc.
Frequently Asked Questions
Deliverability & Ease of use
Questions about using our MULTICHANNEL platform? We answer all your questions.
Ready to digitize your feeds?
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Have a question or specific request? Write to us.