Docoon Technical Support
, and Customer Service

A responsive team, trained in customer service and clear resources.

Support

How we support you

Docoon is a brand focused on customer satisfaction—it's in our DNA.

100% FULL SERVICE

A team of professionals offering FULL SERVICE to support you through every stage of your advertising campaign, regardless of the media.

Product questions

Our experts help you get the most out of every feature. Follow our best practices to increase your efficiency.

Integration

APIs, connectors, and ebooks. Accessible resources to help you get the most out of our tools.

Availability

Technical support available 24/7, provided by a team of experts trained and specialized in customer relations.

Expertise

Comprehensive expertise in media selection, message optimization, and campaign tracking. Specialists in customer relations, electronic communications, and digitization are on hand to advise you.

Your access to Docoon technical support

Get responsive support through our channels: email or phone

Deployment

A controlled, secure, and managed journey from start to finish

Service Delivery & Customer Support: a team of experts at your service. Technical requests, improvement and compliant development
.

Step 1

Structured request

Your teams open a formal request enabling immediate and qualified support.

Step 2

Confirmed coverage

Our teams validate the request, set the priority level, and establish the scope of intervention.

Step 3

Analysis and processing

Comprehensive diagnosis, mobilization of the necessary experts, and an action plan tailored to your context.

Step 4

Resolution & continuous monitoring

Implementation of the solution, transparent communication, post-treatment follow-up, and complete traceability.

Resources

Stay at the forefront of digitization

Access our exclusive content: White Papers, Webinars, API Documentation, etc.

E-reporting in 2026: what's changing for CFOs (B2C, international, payments)

How e-reporting obligations are managed in 2026 will make the difference between a Finance Department (FD) under pressure and an FD that gains visibility, VAT control, and management data reliability.

See

Electronic invoicing: why these four publishers secured their time to market by partnering with Docoon PA as a white label solution

With six months to go, electronic invoicing is no longer a topic "for later": the countdown has begun and the schedule will not change.

See

Rich Communication Services: Docoon integrates RCS!

This is where Rich Communication Services (RCS) and Docoon's multichannel platform are changing the game, combining transactional power, an enriched experience, and ROI logic.

See

We are here to listen to you

Our API documentation

Ready to use and designed for performance and scalability, our APIs are compatible with common languages: REST / GraphQL.

REST Messaging API

Add a multi-channel communication brick to your apps and business software: email, SMS, voice, fax, mail, pushapp.

Automate your key messages (order confirmation, payment confirmation, appointment confirmation, delivery confirmation, alerts, customer authentication, invitations) with simple and reliable tracking.

Open

REST API Dematerialization

Integrate electronic invoicing, electronic signatures, and the digitization of your HR documents into your business applications.

Also integrate timestamping and archiving.