Docoon Technical Support
, and Customer Service

A responsive team, trained in customer service and clear resources.

Support

How we support you

Docoon is a brand focused on customer satisfaction—it's in our DNA.

100% FULL SERVICE

A team of professionals offering FULL SERVICE to support you through every stage of your advertising campaign, regardless of the media.

Product questions

Our experts help you get the most out of every feature. Follow our best practices to increase your efficiency.

Integration

APIs, connectors, and ebooks. Accessible resources to help you get the most out of our tools.

Availability

Technical support available 24/7, provided by a team of experts trained and specialized in customer relations.

Expertise

Comprehensive expertise in media selection, message optimization, and campaign tracking. Specialists in customer relations, electronic communications, and digitization are on hand to advise you.

Your access to Docoon technical support

Get responsive support through our channels: email or phone

Deployment

A controlled, secure, and managed journey from start to finish

Service Delivery & Customer Support: a team of experts at your service. Technical requests, improvement and compliant development
.

Step 1

Structured request

Your teams open a formal request enabling immediate and qualified support.

Step 2

Confirmed coverage

Our teams validate the request, set the priority level, and establish the scope of intervention.

Step 3

Analysis and processing

Comprehensive diagnosis, mobilization of the necessary experts, and an action plan tailored to your context.

Step 4

Resolution & continuous monitoring

Implementation of the solution, transparent communication, post-treatment follow-up, and complete traceability.

Resources

Stay at the forefront of digitization

Access our exclusive content: White Papers, Webinars, API Documentation, etc.

Certified Platform (CP): 25 criteria to consider when choosing, beyond price

A poor choice can quickly end up costing much more than the initial savings. So, how do you choose the right PA? We’ve identified 25 key criteria, grouped into 5 main categories, to help you make the right choice. Here’s your complete guide. Here’s your complete guide.

See

“Critical Flow” Alert: How to Measure Deliverability and Proof of Delivery?

When a critical message is sent, it is not enough simply to send it. It must be possible to prove that it actually left the system, that it was delivered, time-stamped, tracked, and archived for audit purposes. This is precisely what distinguishes a simple notification from a true chain of evidence that can be used by the IT department, the compliance department, and the operations manager.

See

Monetizing electronic invoicing: the real challenge for software vendors and CFOs

But in a market where everyone promises compliance, the difference no longer lies in regulatory compliance, but in the ability to create value.

See

We are here to listen to you

Our API documentation

Ready to use and designed for performance and scalability, our APIs are compatible with common languages: REST / GraphQL.

REST Messaging API

Add a multi-channel communication brick to your apps and business software: email, SMS, voice, fax, mail, pushapp.

Automate your key messages (order confirmation, payment confirmation, appointment confirmation, delivery confirmation, alerts, customer authentication, invitations) with simple and reliable tracking.

Open