Docoon Technical Support
, and Customer Service

A responsive team, trained in customer service and clear resources.

Support

How we support you

Docoon is a brand focused on customer satisfaction—it's in our DNA.

100% FULL SERVICE

A team of professionals offering FULL SERVICE to support you through every stage of your advertising campaign, regardless of the media.

Product questions

Our experts help you get the most out of every feature. Follow our best practices to increase your efficiency.

Integration

APIs, connectors, and ebooks. Accessible resources to help you get the most out of our tools.

Availability

Technical support available 24/7, provided by a team of experts trained and specialized in customer relations.

Expertise

Comprehensive expertise in media selection, message optimization, and campaign tracking. Specialists in customer relations, electronic communications, and digitization are on hand to advise you.

Your access to Docoon technical support

Get responsive support through our channels: email or phone

Deployment

A controlled, secure, and managed journey from start to finish

Service Delivery & Customer Support: a team of experts at your service. Technical requests, improvement and compliant development
.

Step 1

Structured request

Your teams open a formal request enabling immediate and qualified support.

Step 2

Confirmed coverage

Our teams validate the request, set the priority level, and establish the scope of intervention.

Step 3

Analysis and processing

Comprehensive diagnosis, mobilization of the necessary experts, and an action plan tailored to your context.

Step 4

Resolution & continuous monitoring

Implementation of the solution, transparent communication, post-treatment follow-up, and complete traceability.

Resources

Stay at the forefront of digitization

Access our exclusive content: White Papers, Webinars, API Documentation, etc.

Electronic Invoicing in Europe and Around the World: What Multinational Companies Need to Anticipate

France will take a decisive step forward on September 1, 2026, with the mandatory acceptance of electronic invoices, ahead of their widespread adoption in 2027. For companies with an international presence, this reform calls for planning now for an environment in which each country moves at its own pace, with its own rules and systems. In this context, partnering with a provider capable of managing this complexity from start to finish becomes a decisive advantage.

See

Docoon Signs 5 New Gray-Label Publishers: A Move That Accelerates Revenue and Ensures Compliance

For a software provider, electronic invoicing is no longer something to be addressed “later.” It is now a real driver of growth—provided you choose the right integration strategy. By partnering with an Authorized Platform (AP) designed for software providers, you can launch an e-invoicing offering more quickly, protect your margins, and maintain control over your customer relationships.

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Generative AI and Document Fraud: Why Choose a Trusted Certified Platform in 2026?

Generative AI makes fake documents virtually indistinguishable from genuine ones. For CFOs and CIOs, the risk is no longer theoretical (...) A trusted platform is needed: one that is secure, traceable, reliable, and always available. This is precisely what Docoon Invoice offers, with an architecture designed to protect documents, workflows, and business continuity.

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We are here to listen to you

Our API documentation

Ready to use and designed for performance and scalability, our APIs are compatible with common languages: REST / GraphQL.

REST Messaging API

Add a multi-channel communication brick to your apps and business software: email, SMS, voice, fax, mail, pushapp.

Automate your key messages (order confirmation, payment confirmation, appointment confirmation, delivery confirmation, alerts, customer authentication, invitations) with simple and reliable tracking.

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