To start a conversation with a customer or prospect, companies now have a choice of communication channels. Docoon provides virtual and dedicated long numbers that allow you to send and receive text messages and automate responses. It's a quick solution to set up from a simple text message, which then gives you the option to switch to other communication channels. We enable our customers to develop their commercial efficiency and improve their customer relations.
What is a virtual long number?
A virtual long number is indeed a telephone number, but it is not linked to any particular telephone line. It is based on an innovative communication system, associated with the cloud, which allows it to redirect communications to different terminals: cell phones, telephone lines, PCs, business applications, etc. As a user, you are free to configure a communication path/scenario.
For the company, the advantage is having a single number for sending large quantities of marketing messages. Customer service also appreciates this solution because it facilitates the reception of mass call flows.
The benefits of using a long virtual number
You can send and receive text messages and automate responses according to a scenario that you have previously set up. A long virtual number allows you to:
- Unlimited reception
- To benefit from a long number without surcharges
- To collect data and responses
- To upload responses to your customer area and business application
- To set up response scenarios on channels other than SMS
- To benefit from a monitored service available 24/7
Renting a dedicated long number gives you an additional means of communication. It's a bonus that improves the quality of your services. It establishes two-way communication with your customers.
The applications are numerous and adaptable to your business constraints: automatic SMS response, keyword identification, form generation, data collection, email distribution, voice message distribution, IVR (Interactive Voice Response), call transfer, and telephone connection.
Long numbers are cost-effective and, above all, very easy to use...
Discover numerous possibilities by sending 1 text message
Docoon invites you to discover its SMS conversation service and multiple MULTI-CHANNEL possibilities.
- To do so, simply send an SMS to 0755507555
1) Your first name
You will receive a text message personalized with your first name, associated with a MULTI-CHANNEL presentation scenario.
2) The word "demo"
You will receive a voice call associated with an IVR that will connect you to our customer service department.
3) Your email address
You will receive an email introducing our services.
Our expertise: helping our clients get their message out there
Advice, assistance, quotes, technical documentation, code examples, or test accounts: our customer service team is available to provide you with any additional information you may require. Assistance and advice are part of our DNA.
Docoon is a trusted publisher and service provider specializing in document digitization and secure document transmission: MULTI-CHANNEL distribution, document flow digitization, and electronic signatures. We enable companies, startups, developers, and publishers to integrate native and effective MULTI-CHANNEL communication into their software, websites, and business applications to distribute: order confirmations and notifications, delivery notifications, appointment notifications, availability notifications, newsletters, alerts, invoices, pay slips, contracts, and more.
Today, more than 2 ,500 customers place their trust in us. Every day, we send more than 1.5 million emails worldwide for our customers in all sectors of the economy: publishers, banks and finance, public services, healthcare, transportation, associations, debt collection, and more.
Contact our experts to discover our solutions and analyze your needs!
