Docoon Technical Support
, and Customer Service

A responsive team, trained in customer service and clear resources.

Support

How we support you

Docoon is a brand focused on customer satisfaction—it's in our DNA.

100% FULL SERVICE

A team of professionals offering FULL SERVICE to support you through every stage of your advertising campaign, regardless of the media.

Product questions

Our experts help you get the most out of every feature. Follow our best practices to increase your efficiency.

Integration

APIs, connectors, and ebooks. Accessible resources to help you get the most out of our tools.

Availability

Technical support available 24/7, provided by a team of experts trained and specialized in customer relations.

Expertise

Comprehensive expertise in media selection, message optimization, and campaign tracking. Specialists in customer relations, electronic communications, and digitization are on hand to advise you.

Your access to Docoon technical support

Get responsive support through our channels: email or phone

Deployment

A controlled, secure, and managed journey from start to finish

Service Delivery & Customer Support: a team of experts at your service. Technical requests, improvement and compliant development
.

Step 1

Structured request

Your teams open a formal request enabling immediate and qualified support.

Step 2

Confirmed coverage

Our teams validate the request, set the priority level, and establish the scope of intervention.

Step 3

Analysis and processing

Comprehensive diagnosis, mobilization of the necessary experts, and an action plan tailored to your context.

Step 4

Resolution & continuous monitoring

Implementation of the solution, transparent communication, post-treatment follow-up, and complete traceability.

Resources

Stay at the forefront of digitization

Access our exclusive content: White Papers, Webinars, API Documentation, etc.

Préparez le Black Friday avec Docoon !

Le Black Friday est devenu un rendez-vous commercial majeur en France. Pour en tirer parti, les équipes marketing doivent coordonner promotions, notifications, relances et parcours en magasin sur une solution marketing multicanal ...

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Éditeurs SaaS : exposez la facturation électronique à vos clients via une API en marque blanche

La facturation électronique devient un sujet produit à part entière pour les éditeurs SaaS. Vos clients attendent une réponse conforme, mais aussi fluide, intégrée à leurs usages et cohérente avec l’expérience qu’ils connaissent déjà dans votre logiciel. Les renvoyer vers un outil tiers risque de fragmenter leur parcours et de compliquer l’adoption ...

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Webinar - Facturation électronique : de la réception à l’émission avec Docoon Invoice

Depuis septembre 2026, toutes les entreprises doivent être en mesure de recevoir des factures électroniques. Pour les PME, la prochaine étape sera l’obligation d’émission en septembre 2027 [...]

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We are here to listen to you

Our API documentation

Ready to use and designed for performance and scalability, our APIs are compatible with common languages: REST / GraphQL.

REST Messaging API

Add a multi-channel communication brick to your apps and business software: email, SMS, voice, fax, mail, pushapp.

Automate your key messages (order confirmation, payment confirmation, appointment confirmation, delivery confirmation, alerts, customer authentication, invitations) with simple and reliable tracking.

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