A single platform for distributing your communications
Message management—from composition to delivery—is crucial for a reliable customer experience. Docoon allows you to integrate native MULTI-CHANNEL communication into your software, websites, and business applications.
Docoon propose une plateforme MULTICANAL capable de délivrer des messages transactionnels, des alertes et flux critiques, des messages certifiés et de gérer des campagnes de communication sur tous les canaux de diffusion, dont l’emailing.
Docoon positions itself as the specialist in sensitive and transactional data flows.
text message
Email
Voice message
Fax
Postal mail
PushappMULTI-CHANNEL communication
What is a transactional message?
Confirmations (registration, order, purchase, payment), notifications (shipping, delivery, appointments), welcome messages, authentication & passwords... These messages mark the stages of the customer relationship and reinforce the image of reliability and responsiveness. By choosing Docoon, companies are ensuring they have a partner committed to securing their messages.
What is critical alert and feed management?
Many alerts require, as part of risk prevention, the dissemination of messages to the population or a list of recipients.
These are "sensitive" messages such as health alerts, weather alerts, personal safety alerts, IT maintenance alerts, terrorist attack alerts, food recalls, etc.
When an incident occurs, these messages must enable recipients to be contacted via multiple channels in the shortest possible time, with the assurance of maximum reachability.
Qu’est-ce que la gestion de campagne ?
La gestion de campagnes tient une place de choix dans la mise en œuvre de stratégies de marketing et d’engagement client. Elle implique dans le cadre de diffusion de promotion, de Newsletter, d’invitations … d’utiliser une solution permettant une diffusion rapide des publicités et des messages.
Face à la multiplicité des canaux, les entreprises doivent adopter une approche MULTI-CANAL pour orchestrer la diffusion des messages afin de générer une communication cohérente et efficace pour délivrer le bon message, au bon moment, sur le bon canal.
Features
Orchestration, scripting, and prioritization
Multi-channel router and scenario engine to manage your large-scale exchanges.
Multi-channel distribution
6 channels available; individual and bulk shipments according to your needs.
Screenwriting
Orchestration and scripting of conversations
Priorities
Essentially, freeing up capacity at the entrance of a priority flow.
Customization
Customization variables, optimization of recipients included.
Interactivity
GDPR-compliant response management, opt-out, and unsubscription.
Orchestration
Chain channels and steps; intelligent fallback if a channel fails.
Features
Deliverability & observability cockpit
Reliable traceability, comprehensive statistics, continuous monitoring.
Statistiques & KPI
Analysis by campaign and message; continuous performance improvement.
Traceability
Audit trail and detailed reports for each broadcast and interaction.
Maximized deliverability
ISP/operator management, routing rules, and 24/7/365 monitoring.
Compliance
Security, GDPR & high availability
The Docoon MULTICHANNEL communication platform delivers all messages while maximizing their deliverability through continuous monitoring and technical oversight of all best practices in terms of security, confidentiality, and deliverability.
Processing & hosting 100% in France — ISO 9001 & 27001
Availability >99.9%, redundant infrastructure monitored 24/7/365
GDPR compliance, native management of unsubscriptions/opt-outs
Features
Key use cases
L’instantanéité des messages transactionnels joue aujourd’hui un rôle clé dans la satisfaction client. Personnalisés, ils sont un outil idéal pour communiquer de manière réactive.
Onboarding & welcome
Order/payment (confirmations)
Shipping / delivery / appointment
MFA / authentication / password
Useful reminders (service/quality)
Our solutions
Our digitization platforms
Modular solutions to meet all your digital transformation challenges.
Access & interfaces
API REST/SOAP, Web, MailtoSMS — intégration simple pour vos applicatifs métiers.
Test environment
Simulate your scenarios and validate your processes before going live.
Documentation
Updated online documentation; compatibility with PHP, Java, ASP, C++, Ruby, WinDev, etc.
Frequently Asked Questions
Deliverability & Ease of use
Questions about using our MULTICHANNEL platform? We answer all your questions.
Ready to digitize your feeds?
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Have a question or specific request? Write to us.