Transactional messages
Presentation
Confirmation of registration, order, then purchase or payment, notification of shipment, delivery, appointment, welcome message, authentication, password, ... transactional or service messages punctuate every stage of the customer relationship or user experience.
Digital transformation combined with the development of mobility opens up access to a growing number of channels and contact points.
Message distribution becomes the preferred vector for effective, personalized communication between the customer and the company, and plays an essential role in the image of reliability and responsiveness that the company wishes to convey.
Features
Features
The Docoon platform allows you to multiply your points of contact to maximize the impact of your communication and customer relations:
- MULTI-CHANNEL broadcasting: 6 channels available
- High distribution capacity for bulk and single shipments
- Orchestrating and scripting conversations
- Interactivity: Response management, unsubscribe management
- Reliable data feedback and traceability & exhaustive statistics
- Provision of a portal for viewing all broadcasts and statistics
- Optimize the number of recipients reached
- Integration of customization variables
- Priority management: releasing capacity at the entry of a priority flow
- 100% processing and hosting on ISO 9001 & 27001-certified platforms in France
Benefits
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Digital enabler
Thanks to MULTI-CANAL and a single injection from the same API, development, integration and deployment are fast and straightforward. -
Rapid deployment, available 24/7 via Saas
Optimized cost efficiency, pay-per-use, adaptable to changing business needs
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RGPD & legal compliance
Compliance with requirements relating to values and respect for the protection of personal data. -
Additional offers
Certified messages, archiving, time-stamping, desktop publishing, electronic invoicing, electronic signatures...
Discover our
API documentation
Ready to use and designed for performance and scalability, our API is compatible with all common programming languages: SOAP / REST / GraphQL protocol APIs
Test Docoon's services now
Receive your free TEST account in just a few clicks so you can test and evaluate our solutions.
presentation
Why Docoon?
When you choose Docoon, you choose to benefit from efficient, scalable solutions and to rely on an ISO 9001 & 27001-certified platform hosted in France.
A full range of access modes
For your business applications and dispatches, total ease of access thanks to the richness and flexibility of our interfaces and the availability of our customer service: APIs REST/SOAP, Web, MailtoSMS, etc...
Maximum deliverability
Handling ISPs, mobile and telecom operators, etc. To meet the most demanding applications and requirements, Docoon is committed to ensuring the delivery of all your messages, while maximizing deliverability.
Scalability
Management and adaptability of on-demand distribution capacities, and regular integration of new channels
Documentation
Our API benefits from online documentation that our teams regularly update, and compatibility with the most common programming languages (PHP, Java, ASP, C++, Rubi, WINDEV, etc.).
A "quality of service" DNA
Quality of service at the heart of all our processes (SLA, PQS, PCA, GTR): redundant infrastructure monitored 24/7 and 365 days/year to ensure the delivery of all your messages and benefit from availability of over 99.9%.
Customer support
Available 24/7, a team of experts and project managers to support you in integrating and deploying our services
Expertise
Docoon expertise
Agility & responsiveness: rapid, streamlined development, integration and deployment.
Time to market and user satisfaction have become key elements in all IT and digital projects.
In a constantly evolving digital world, where today's truth is not tomorrow's, development, production and marketing lead times have a major impact on the success of your solutions (business applications, software, software packages, etc.).
What's more, today's busy users expect frequent updates of their applications and software, with new features added regularly.
It is therefore essential for IT teams to favor agile methods and solutions, enabling them to roll out new functionalities in the shortest possible time.
In terms of communication, the integration of a MULTI-CANAL platform via a single API is the perfect answer to these challenges.
In the shortest possible time, you can integrate notification or confirmation of orders, appointments, deliveries, etc. by SMS or EMAIL, generate a reminder via voice message, or automate the sending of a contract or invoice, etc.