Customer service and support

Whether it's for one-off or regular operations, to delegate part or all of your campaigns, to automate your information flows or dematerialize your documents, you need to be able to rely on an expert partner.

Docoon has been managing campaigns for internationally renowned brands and customers for many years, providing you with professional, reliable and long-lasting services.

Our teams are here to simplify your daily life, listening to you to find the solution that suits you best.

We can manage your projects from A to Z, according to your needs and the requirements of your internal processes.

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Why Docoon Customer Service?

The quality of the tools we make available to our customers and our experience of business requirements enable us to offer a very high value-added service.

100% FULL SERVICE

Docoon provides you with a FULL SERVICE team of professionals to support you at every stage of your broadcast campaign, whatever the medium.

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Availability

24/7 technical support from a team of experts trained and specialized in customer relations.

Expertise

360° expertise in media selection, message optimization and operation follow-up.
Our teams are mainly made up of specialists in customer relations, electronic communication and dematerialization, some of whom have been operating in this market for nearly 20 years. 

Service quality

With our SLA, PQS, GTR and PRA to meet the most demanding applications, our infrastructure is continuously monitored. It is redundant and has an availability of over 99.9%.

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Benefit from support
from our experts

Details, documentation, features, prices, ...

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API documentation

Ready to use and designed for performance and scalability, our API is compatible with common programming languages: SOAP / REST / GraphQL protocol APIs.

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Docoon services

Receive your free TEST account in just a few clicks, so you can test and evaluate our solutions.

SERVICES

A single API , a single access point
to access all our services

Dematerialize your document processes

Billing
electronic

Billing
electronic

Tax-compliant dematerialization of accounting flows

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Dematerialization
HR

Dematerialization
HR

Dematerialization of HR files (contracts, amendments, bulletins, etc.)

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Electronic signature

Electronic signature

Documents with contractual value (quotations, contracts, NDAs, leases, etc.)

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Reliable
copy

Reliable
copy

To transform a paper document into a duplicate electronic original

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Digitalizing your customer relations & MULTI-CHANNEL communication


transactional messages


transactional messages

To integrate messages into customer relations and the user experience

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Alerts
& critical flows

Alerts
& critical flows

To secure and guarantee the routing of your sensitive messages

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Manage
campaigns

Manage
campaigns

To disseminate and orchestrate the distribution of your marketing campaigns

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Certified
messages

Certified
messages

To give legal value to your exchanges

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Customer service and support - API
Features

Features & Functions

By choosing the Docoon service, you benefit from all the expertise of our teams and all the functionalities of our solutions. 

Testimonials

Docoon is officially PDP registered