Customer service and support
Whether it's for one-off or regular operations, to delegate part or all of your campaigns, to automate your information flows or dematerialize your documents, you need to be able to rely on an expert partner.
Docoon has been managing campaigns for internationally renowned brands and customers for many years, providing you with professional, reliable and long-lasting services.
Our teams are here to simplify your daily life, listening to you to find the solution that suits you best.
We can manage your projects from A to Z, according to your needs and the requirements of your internal processes.
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Why Docoon Customer Service?
The quality of the tools we make available to our customers and our experience of business requirements enable us to offer a very high value-added service.
100% FULL SERVICE
Docoon provides you with a FULL SERVICE team of professionals to support you at every stage of your broadcast campaign, whatever the medium.
Availability
24/7 technical support from a team of experts trained and specialized in customer relations.
Expertise
360° expertise in media selection, message optimization and operation follow-up.
Our teams are mainly made up of specialists in customer relations, electronic communication and dematerialization, some of whom have been operating in this market for nearly 20 years.
Service quality
With our SLA, PQS, GTR and PRA to meet the most demanding applications, our infrastructure is continuously monitored. It is redundant and has an availability of over 99.9%.
Benefit from
support
from
our experts
Details, documentation, features, prices, ...
Discover our
API documentation
Ready to use and designed for performance and scalability, our API is compatible with common programming languages: SOAP / REST / GraphQL protocol APIs.
Test Docoon
Docoon services
Receive your free TEST account in just a few clicks, so you can test and evaluate our solutions.
SERVICES
A single API , a single access point
to access all our services
Dematerialize your document processes
Billing
electronic
Billing
electronic
Tax-compliant dematerialization of accounting flows
Dematerialization
HR
Dematerialization
HR
Dematerialization of HR files (contracts, amendments, bulletins, etc.)
Electronic signature
Electronic signature
Documents with contractual value (quotations, contracts, NDAs, leases, etc.)
Reliable
copy
Reliable
copy
To transform a paper document into a duplicate electronic original
Digitalizing your customer relations & MULTI-CHANNEL communication
transactional messages
transactional messages
To integrate messages into customer relations and the user experience
Alerts
& critical flows
Alerts
& critical flows
To secure and guarantee the routing of your sensitive messages
Manage
campaigns
Manage
campaigns
To disseminate and orchestrate the distribution of your marketing campaigns
Certified
messages
Certified
messages
To give legal value to your exchanges
Features
Features & Functions
By choosing the Docoon service, you benefit from all the expertise of our teams and all the functionalities of our solutions.
- The choice of media
- Graphic integration of your documents
- Optimizing your messages
- Choosing, selecting and optimizing your databases
- Setting up your campaigns
- Campaign scenarios
- Rules and best practices
- Tracking your operations
- Production of reports and statistics
- High broadcasting capacity
- Advanced content personalization
- Quality of service & deliverability
- Security & Privacy
- Unsubscribe & reply & stop management
- International coverage