Alert and critical flow management
In order to maximize the number of recipients reached by your alerts, Docoon provides you with a platform available 24/7, with flawless deliverability, allowing you to manage alert acknowledgment through response management.
Presentation
Features
Features
The Docoon platform will enable you to benefit from differentiating qualitative elements to secure and maximize the impact of your sensitive communications:
- Priority management: releasing capacity at the entry of a priority flow
- Optimize the number of recipients reached
- International coverage: connectivity to international operators
- MULTI-CHANNEL broadcasting: 6 channels available
- High distribution capacity for bulk and single shipments
- Orchestrating and scripting conversations
- Interactivity: Response management, unsubscribe management
- Reliable data feedback and traceability & exhaustive statistics
- Provision of a portal for viewing all broadcasts and statistics
- Integration of customization variables
- 100% processing and hosting on ISO 9001 & 27001-certified platforms in France
Benefits
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Optimal prioritization
Direct, dedicated, redundant and priority routes, with automatic switchover in the event of slowdowns or incidents. -
A unique MULTI-CHANNEL solution
The Docoon platform enables all your messages to be delivered on more than 6 media, multiplying the chances of getting the message across. -
Digital enabler
Thanks to MULTI-CANAL and a single injection from the same API, development, integration and deployment are fast and simple.
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Rapid deployment and 24/7 SaaS availability
Optimized cost efficiency, pay-per-use, adaptable to changing business needs, 24/7 supervision and monitoring -
RGPD & legal compliance
Compliance with requirements relating to values and respect for the protection of personal data. -
Additional offers
Certified messages, archiving, time-stamping, desktop publishing, electronic invoicing, electronic signatures...
Discover our
API documentation
Ready to use and designed for performance and scalability, our API is compatible with common programming languages: SOAP / REST / GraphQL protocol APIs
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for a demonstration
Discover our certified messaging services and the simplicity of our platform
presentation
Why Docoon?
Choosing Docoon means choosing a service provider specializing in the management of sensitive flows, whose system has been entirely designed for this type of traffic, as well as a platform hosted in France and certified ISO 9001 & 27001.
A full range of access modes
For your business applications and dispatches, total ease of access thanks to the richness and flexibility of our interfaces and the availability of our customer service: APIs REST/SOAP, Web, MailtoSMS, etc...
Maximum deliverability
Handling ISPs, mobile and telecom operators, etc. To meet the most demanding applications and requirements, Docoon is committed to ensuring the delivery of all your messages, while maximizing deliverability.
Scalability
Management and adaptability of on-demand distribution capacities, and regular integration of new channels
Documentation
Our API benefits from online documentation that our teams regularly update, and compatibility with the most common programming languages (PHP, Java, ASP, C++, Rubi, WINDEV, etc.).
A "quality of service" DNA
Quality of service at the heart of all our processes (SLA, PQS, PCA, GTR): redundant infrastructure monitored 24/7 and 365 days/year to ensure the delivery of all your messages and benefit from availability of over 99.9%.
Customer support
Available 24/7, a team of experts and project managers to support you in integrating and deploying our services
Expertise
Docoon expertise
Alert distribution & RGPD & Municipalities
The distribution of alerts in the same way as MULTI-CANAL communication is subject to the RGPD.
Indeed, even a municipality wishing to alert all or part of its population in the event of an exceptional crisis (attack, flood, heatwave, nuclear incident, epidemic...) will have to set up and maintain nominative files.
The CNIL reminds us that :
- Entry in these registers must be voluntary, on the part of the person concerned or a third party acting on his or her behalf. Their sole purpose is to enable the targeted intervention of health and social services in the event of the implementation, under the authority of the prefect, of the departmental alert and emergency plan.
- The use of pre-existing files, by those authorized to access them (staff of the municipality or local actor holding the data), can only be used to inform people of the existence of the register (no automatic registration).
- In all cases (registration requested by the person concerned or, on his or her behalf, by a third party), the mayor must send the person concerned an acknowledgement of receipt within 8 days, informing him or her that, in the absence of opposition on his or her part, receipt of this acknowledgement constitutes confirmation of his or her agreement to appear on the register.
- In addition to taking into account requests for rectification and deletion made by the persons concerned on their own initiative (e.g.: moving out of or within the commune), it is recommended that the mayor send them an annual reminder, by means of a dedicated message, of the need to keep him/her informed of any change in their situation.
Whatever the nature and purpose of your alert service, don't hesitate to consult Docoon's experts to validate your service's compliance.
