Everyone involved in e-commerce knows that even if a product sold online is the best in the world, without efficient logistics, its success is seriously compromised. Delivery is the ultimate, and sometimes the only, physical link between the company and the customer: a crucial step that must be flawless. 1. The consequences of a failed delivery, due to poor upstream logistics and customer communication, are often disastrous for the e-merchant's image. A dissatisfied customer will look elsewhere for their next order!
As a provider of communication digitization solutions, Docoon enables its customers, e-retailers, and logistics companies to organize optimal real-time communication to inform customers that their goods are being delivered correctly. Logistics company Sympl shares its experience.
Sympl is a logistics company specializing in e-commerce. A fast-growing start-up since its creation, Sympl enables e-merchants to outsource and optimize their storage and deliveries. Sympl manages all stages of logistics: receipt and inspection of goods, shipping, and traceability.
After testing several providers over a period of more than three years, we integrated the Docoon API, which has enabled us to ensure the most reliable delivery of notifications to our customers. We chose Docoon because of the ease with which the API could be integrated into our tool, the assistance and support provided, and the reliability and quality of the service. Indeed, the satisfaction of our customers and our customers' customers is a key part of our DNA, because when you place an order on the Internet, it is imperative that order and delivery confirmations are transmitted immediately and securely. Messages play an essential role in the image of reliability and efficiency that our company wishes to convey.
explains Marc DJAN, CEO of Sympl.
In addition to the collaboration and trust our client has placed in us for many years now, we have also been able to offer them a paperless solution for electronic invoicing, enabling them to be more responsive, save money, and focus on their core business: logistics.
Marc Djan adds:
Thanks to MULTICANAL and single injection from the same API, we were able to quickly integrate new channels and services. We integrated EMAIL and then SMS for sending our notifications, and when it came to choosing a provider for sending our customer invoices, it was only natural that we chose the Docoon Invoice service for the same reasons: easy integration and implementation, competitive pricing, measurable savings, and assurance of tax and legal compliance ahead of the 2024 reform (a regulatory requirement for all French companies to use electronic invoicing from September 1 , 2026). In summary, we are delighted with the quality of the service provided by Docoon, the relationship with the technical and sales teams, and the possibility of having a single platform for sending messages and digitizing documents.
Docoon offers its customers the best solutions for digitizing communications (transactional messages, alerts and critical feeds, certified messages, management of communication campaigns across all distribution channels) and process digitization, such as electronic invoicing, based on its secure electronic signature, archiving, and reliable copy solutions that offer the highest level of regulatory compliance.
Are you an e-merchant? A logistics company that manages inventory and order shipping on behalf of e-merchant clients? Are you committed to offering your customers the best possible shopping experience? Feel free to contact our teams to find out more about our solutions!
(1) 98% of consumers are likely to recommend an e-commerce site after a positive delivery experience – IFOP Barometer on consumer expectations regarding delivery (2021).
(2) The DGFiP (Directorate General of Public Finances) announced in a press release on July 28, 2023, that the implementation date of the reform had been postponed indefinitely. This date will be set as part of the work to adopt the 2024 Finance Act:
- From September 1, 2026, for large and medium-sized companies, with all companies required to receive it on the same date;
- From September 1, 2027, for small and medium-sized enterprises and micro-enterprises.
